Terms and Conditions

Terms and Conditions

LARELEKA TRAVEL AND TOURS NOTICES, TERMS AND CONDITIONS

PLEASE READ THIS. THIS CONSTITUTE PART OF YOUR CONTRACT FOR YOUR TRIP AND ANY RELATED SERVICES. PLEASE CALL US IMMEDIATELY IF YOU HAVE QUESTIONS.

We are LARELEKA Travel and Tours and we look forward to the opportunity to act as your travel agent for your travel needs. These terms and conditions (the “Agreement”) describe what are legally entitled to expect fromus when you purchase travel related services through us, in addition to your obligations as a customer. The terms “we”, “us” and “our” refer to LARELEKA Travel and Tours. The terms “you” and “your” refers to the customer booking a reservation through us or otherwise using our services.

LARELEKA Travel and Tours is acting as intermediary between the Suppliers and the public. We sell avariety of related products from different suppliers and service providers (“Suppliers”).  We do not own or operate any airlines, cruise lines, hotels, shore excursions, tours, transport providers, travel protection companies, attractions, or other travel-related Suppliers who provide goods and services for your trip. Each supplier has its own terms and conditions that are applicable to your particular arrangements in addition to our general terms and conditions, and you should make sure you understand them.

INDEMNIFICATION

You agree to indemnify us and our affiliates, and any of our Suppliers, and any such parties’ officers,directors, employees and agents from and against any claims, causes of action, demands, losses, damages, or other costs, (including reasonable legal and accounting fees) brought by you or third parties as a result of (a) your breach of this Agreement, (b) your violation of any law or rights of any third party, or (c) your use of our website.

PRIVACY POLICY

You consent to our processing and sharing of personal information about you and other members ofyour party that you have provided to us in accordance with the terms of and for the purposes set forth in our privacy policy.

To make travel arrangements and provide other services to you, we will collect personal information from you,including but not limited to:

  • your name, your mailing address, your phone number, email address, birthday and student/employee status information
    • travel preferences such as seat, special meals, and airline preferences;
    • information necessary to facilitate travel or other services, including travel companion(s)names, emergency contacts, seating preferences and specialdietary or medical needs;
    • personal information provided to travel agent to research and resolve issues or questions; and
    • payment information, including but not limited to your credit card number,card type, cardholder name, expiration date, and billing address.

BOOKING ACCURACY/LEGAL NAMES

Passenger is required to immediately review all aspects of their booking to verify (but not limited to):passenger names, mailing address, email address, telephone number, date of birth, pricing, airfare, arrival/departure airports, accommodations, and organized activities on your booking confirmation. Please notify us immediately if any omissions and/or corrections are needed regarding the booking details. Passenger(s) voluntarily assumes full and sole responsibility for any and all risks and/or costs involved with failure to report such errors and/or omissions. Passenger is required to verify the accuracy of the passenger’s LEGAL first and last names. It is mandatory that guest names be identical to the Passenger(s) LEGAL first and last names and identical to the names as they appear on booking and travel documents.

TRAVEL DOCUMENTS

Passenger(s) assumes sole responsibility to independently confirm all documentation requirements for all passport, visa, vaccination, or other entry and/or travel requirements of eachdestination. Passenger(s) assumes sole responsibility for, and hereby releases LARELEKA Travel and Tours from any claims or responsibility for any and all damages incurred as a result of Passenger(s) failure to comply with applicable documentation requirements, including but not limited to the requirement that all Passengers procure, and have on their person the proper travel documents at all times. LARELEKA Travel and Tours recommends the Passenger(s) consult with the appropriate domestic and foreign governmental agencies for the current document requirements.

PRICING

Prices and availability quoted by LARELEKA Travel and Tours are not guaranteed until full payment is made. Pricing and availability may change without notice. Passenger(s)agrees that LARELEKA Travel and Tours is not responsible for any errors or omissions in any quoted, advertisements, including our social media accounts and our website, resulting in inventory, content, or pricing discrepancies nor is LARELEKA Travel and Tours responsible for any errors or omissions that may occur as a result of incorrect information from third parties. Suppliers reserve the right not to honor any published prices that it determined were erroneous due to electronic, printing, or clerical error. You acknowledge this right and agree to hold LARELEKA Travel and Tours harmless for any actions or damages arising from Supplier pricing.

LARELEKA Travel and Tours reserves the right to charge Passenger(s) for any increase in taxes, fees or surcharges (i.e. fuel). Passenger(s) acknowledge this right and agree/s to payany such additional taxes, fees and surcharge.

CANCELLATIONS AND CHANGES

Your contract with your Suppliers may allow them to cancel or amend your bookings. As your travel agent,we will ensure that you are promptly notified of any significant changes once we become aware of such change, but we accept no liability for any changes or costs incurred that may result. Subject to the Supplier’s terms and condition, you will then have the choice of accepting the change of arrangements, accepting an offer of alternative travel arrangements if one is made available by the Supplier, or canceling your booked arrangements and receiving any applicable refunds. We do not guarantee that any refunds will apply.

If you have booked a flight and we are alerted to a significant schedule change by your airline before you leave the Philippines, we will contact you by email to advice you ofthis. Please ensure that you have given your contact email address to us and that you regularly check for messages before you leave. We have no control over airline schedule changes and accept no liability for costs which may arise as a result of such changes.

After you left the Philippines, it is your responsibility to check with the airline that any onward flights you have confirmed are operating as booked. We stronglyrecommend that you contact your airline at least 72 hours before the scheduled departure of each flight. Please note that for some airlines it is mandatory to confirm with them your intentions to fly.

If you cancel your arrangements, cancellation terms and conditions of our Suppliers plus our standard fees will apply.  We need toreceive from you your original voucher before any applicable refund can be considered. If applicable, Amount of Partial refund will be determined after charges are deducted.

In addition to our cancellation terms and conditions, all cancellations or no-shows are subject to penalties imposed by the supplier.

Refunds will only be paid to you once we have received the funds back from the Supplier(s). Generally,flight tickets cannot be refunded if they are partially used. We are not responsible for a Supplier’s failure to pay a refund.

If the reason for your cancellation is covered under the terms of your travel insurance policy, youmay be able to reclaim your cancellation charges through your insurer.

TRAVEL PROTECTION

Travel insurance protection is Strongly Recommended. As your travel agent, we have a professional responsibility to recommend the purchase oftravel protection to protect both you and your vacation. While we do offer coverage through certain carriers, we cannot compare all the policies or companies currently in the marketplace. This responsibility rests solely with you the customer and we advise you to do your research and find coverage that best fits your individual needs. LARELEKA Travel and Tours is limited to advising you of the need for such coverage.

By declining travel protection, you acknowledge and accept liability for any cancellation penalties, damages and/orout–of-pocket expenses incurred.  You also acknowledge and accept responsibility for arranging and paying for any treatment in case of a medical emergency while traveling. Please note that if you decline this type of coverage, you have waived your right to this important coverage and your confirmation will note “declined” next to the travel protection section of your confirmation. If you HAVE purchased travel protection, please remember to review your confirmation for accuracy and call us immediately if you believe you have travel protection and your confirmation indicates declined. Failure to contact us will be considered waiver of travel protection.

We urge you to read your policy when it arrives as it contains important information. This information includes, but is not limited to, details on the extent of coverage and procedures for making aclaim.

All requests for service under the policy must be filed directly with the travel insurance provider, in accordance with the policy terms and conditions, which you the passenger are responsible forreviewing upon receipt of your travel protection policy. We are not able to give advice with regard to possible cancellations and any associated claims processing. All queries regarding cancellation, penalties, coverage should be directed to your particular travel insurance provider.  Please note that the travel insurance provider may not be allowed to discuss your claim with us due to privacy laws. Accordingly, you acknowledge that we cannot be involved in any aspect of your claim/request for service. Passenger(s) acknowledge and agree that LARELKEA Travel and Tours has no control over the travel insurance provider or its coverage decisions, and as a result we are not responsible for and shall not be liable for policy coverage, claims processing, or the denial of any claims.

MODIFICATION OF TERMS AND CONDITIONS

The Terms and Conditions may be amended or modified by LARELEKA Travel and Tours at any time withoutnotice.  It is therefore essential that you consult the Terms and Conditions prior to making each and every booking, particularly in order to ensure what provisions are in operation in case they have changed since the last time an order was placed by you.

YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS

By booking your arrangement with us, you are agreeing to the terms and condition and any additional terms and conditions of any Supplier(s) that are applicable to yourbookings, travel arrangements or use of our social media accounts and/or our website content. You agree on behalf of yourself and those you represent to comply with all such terms and conditions. You agree that any violation of any such terms and conditions may result in (a) the cancellation of your reservation or purchase, (b) your forfeiture of any monies paid for your reservation or purchase, (c) you being denied access to the applicable travel related product or service, and (d) our right charge you for any cost we incur as a result of such violation.

You represent and warrant that (a) you are of sufficient age to use our services and website and can create binding legal obligations in connection with your use, (b) you arelegally authorized to act on behalf of those you represent and accept these terms and conditions on their behalf, and (c) the information supplied by you or members of your group is true and correct. You are responsible for informing such other persons of all terms and conditions applicable to their travel arrangements. You understand that you are financially responsible for any use of our services or website by you and those using your name or account.

If You Have a Complaint

If you have a problem during your holiday, please inform the relevant Supplier (e.g. your hotel) immediately. Should they be unable to resolve the matter, please immediately contact us. If you fail totimely contact us, we will not be permitted the opportunity to investigate your complaint and attempt to rectify any error while you are away, and this may affect your rights under this Agreement.

AIRFARE

Air ticket is on a book and buy basis. To finalize booking, full payment is required. Preferred mode of payment is bank deposit. We also accept cash, check and PayPal forcredit card payment. If paying with check please notify us immediately, we will only process reservation once the cheque has been cleared. LARELEKA Travel and Tours is not held liable if slots would no longer be available at the time of reservation if the check deposited is late for clearing. Booking will only be finalized upon clearing of check. Convenience fee will apply to credit card payment.

No airline seats reserved.

Airline tickets are highly restrictive, non-refundable, and non-transferable. Modification of passenger names, dates, times, routings or departure/arrival airport is at the solediscretion of the airline and, if permitted, will likely be subject to a substantial change fee. Passenger is responsible for any such fees. With regard to the purchase of air tickets, LARELEKA Travel and Tours acts simply as an intermediary between you and the airline.

All carriers are independent operators and are not owned, managed or operated by LARELEKA Travel and Tours. Your airline ticket is a contract between you and the air carrieronly, even if you purchased it through us. By purchasing your air services through us, you will not hold LARELEKA Travel and Tours liable for any changes, disruptions, cancellations, etc. concerning the air services you availed.

All Airlines have differing rules and policies regarding schedule changes. Due to the operational needs of each airline, they often make changes to the flights that they arecurrently operating. Often these changes are a prediction of travel needs for future dates but can also reflect same day changes. Types of changes could be: flight number changes, time changes, routing, date changes and/or cancellations.

LARELEKA Travel and Tours is not liable if an airline cancels, reschedules, or delays a flight for any reason. If you purchased air through us, we will try to assist in making newarrangements providing you have not yet checked in with your airline for your first flight segment. Please be aware airline fees often apply for modifications to air schedules not related to airline imposed flight cancellations, reschedules or delays. These fees will be payable to the airline directly at time of request. If you miss your departure flight or connection, it is your responsibility to work with the airline on which you are ticketed to reach your destination.

We will make every attempt to notify the customer of any schedule changes. It is always best to contact the airline to reconfirm you flights within 72 hours of departure. If anairline has a change to any of its flights and such changes are within a 4-hour period of your original flight times, we will notify you of such change by email/phone. We will attempt to contact you; however, due to limiting reasons such as but not limited to beyond office hours, we are unable to get in touch with you regarding such changes. It is always important for the customer to reconfirm their flights with the airlines 24 to 72 hours prior to departure, especially if they are already traveling. Customers should periodically check emails or keep their phone lines open for updates regarding flight schedules and respond in a timely manner.

If you make your own flight arrangements, LARELEKA Travel and Tours will not be responsible for any loss resulting from cancellation or changes in international gateways,itineraries or travel dates. We recommend that you do not purchase airline tickets with high penalty charges for changes.

You agree to safeguard your tickets and bear any and all costs related to loss of theft. If you lose your air ticket or if your ticket is stolen, we advise that you immediatelyreport it to the police and to the airline.

Each airline has its own baggage policy.  If you purchased air through LARELEKA Travel and Tours,our quote/package(s) is exclusive of baggage allowance unlessindicated/requested. We recommend that you check with your airline ahead of time for any weight restrictions and additional charges relating to checked baggage. You will be responsible for paying to the airline any additional charges for checked or overweight baggage, including, but not limited to, golf bags and over-sized luggage.  If you exceed the weight limit set by your airline, and excess weight is permitted, you must pay a supplement directly to the airline at the airport.

The airline is liable to you for the baggage you entrust to it only for the compensation contemplated in the international conventions and relevant statutes.  In the event ofdamage, late forwarding, theft or loss of luggage, you should contact your airline and declare the damage, absence or loss of your personal effects before leaving the airport, and then submit a declaration, attaching the originals of the following documents: the travel ticket, the baggage check-in slip, and the declaration.  LARELEKA Travel and Tours strongly recommends that you obtain an insurance policy covering the value of your items.

Please note that Frequent Flyer mileage accrual/privileges is at the discretion of the airline(s) and is not always granted for airfare purchased through LARELEKA Travel and Tours. Youwill need to contact the airline(s) directly for information on Frequent Flyer Programs and any applicable reward mile accrual. LARELEKA Travel and Tours cannot assist with this process. Cancellation penalties, as noted above, will apply to all airfare, regardless of accrual grants. Please take this into consideration before purchasing an airline ticket.

ACCOMMODATIONS AND ACTIVITIES

“Accommodations” are defined as lodgings in a dwelling or similar living quarters afforded to travelers including, but not limited to hotels, condos, quarters in cruise ships, motels,time shares, camp grounds and resorts.

The number of stars attributed to the hotels and other providers of accommodations quoted by LARELEKA Travel and Tours correspond to a classification established as a pointof reference in accordance with local standards in the host country. Please be advised that accommodations and the “star” designations may vary from country to country.  The comments we make in our descriptions are based on our knowledge of the establishments and the comments we have received from customers. LARELEKA Travel and Tours makes no guarantee about the suitability or availability of accommodations, and if the particular accommodations sought are unavailable, we will do our best to reserve comparable accommodations, if possible. We reserve the right, for technical reasons, in cases of force majeure or actions by third parties, to replace the planned hotel with accommodation of the same category offering equivalent services.  This would only be in exceptional circumstances and in such cases, we will inform you as soon as we are aware of this necessity.

Policies regarding taking possession of and vacating rooms often vary by hotel and/or country, so it is your responsibility to check with the hotel ahead of time to verify therelevant policies and times. LARELEKA Travel and Tours is not responsible for any changes and damages resulting from your failure to timely take possession or vacate your room.

Room classifications and amenities may vary by hotel and/or country, so it is your responsibility to check with the hotel ahead of time to verify the specific amenities offered atthe time of your stay. LARELEKA Travel and Tours makes no guarantee that its descriptions and photographs are an exact representation of the particular rooms offered.

Meals. These depends on the meal plan chosen/applicable, and/or specifically mentioned in the description. All-inclusive, this includes accommodation, breakfast, lunch,dinner and normal drinks (mineral water, fruit juice, sodas, wines, local alcohol). Some alcoholic drinks may not be included and will be billed separately. Full board, this includes accommodation, breakfast, lunch and dinner but no drinks. Half board, this includes accommodation, breakfast and either diner or lunch, but no drinks.

In the case of full board or half board, drinks are not included, unless specifically mentioned in the description. Some countries drinking water is not always available, and anybottles of drinking water bought are therefore at the customer’s expense. It is necessary to comply with all relevant rules, particularly with regard to the opening hours of the restaurant(s) or bar(s), and the places designated for the consumption of meals and drinks.

An activity may not be appropriate for all ages or for individuals with certain medical conditions. LARELEKA Travel and Tours may not be held liable in the event of an incident or accident whichis due to a lack of vigilance on your part.

It may happen that certain activities referred to in the Trip description are no longer provided by our local provider for climatic reasons, in the event of force majeure, during a stay outof the tourist season, or when the minimum number of participants required for providing a given activity is not reached (examples:  group sports, children’s clubs). In the early or late season, some activities may not be available, some of the facilities (restaurant, swimming pool, etc.) may be closed, or maintenance work may be in progress.  As a general rule, entertainment and sports activities may vary in frequency depending on how many people are staying at the time and on climatic conditions.  Particularly during the high season, it is possible that the number of parasols, loungers, sports equipment, etc., are insufficient for the demand.  The opening hours of bars, restaurants, and clubs, etc., may be irregular and dependent on the management of the establishment in question.  You agree that LARELEKA Travel and Tours is not liable for activities unavailable due to any of the reasons listed above.

The sports activities offered for collective participation are organized by tour operators.  Any travel costs related to such activities are at the customer’s expense.  Similarly,these activities may be withdrawn at the discretion of the organizer if there is insufficient demand.  This will not give rise to any entitlement to compensation.

You acknowledge that the use or enjoyment of an activity may be hazardous and inherently risky, and, to the maximum extent permitted by law, LARELEKA Travel and Tours shall have no liability forany personal injury or death; lost, stolen, damaged or destroyed property; or other liability arising out of or in connection with the use and operation of the activity, and all actions or events occurring prior to, during, at or after, the activity.

SERVICE TRANSFERS

Free Airport and Tour Transfer Services are on a Seat-In-Coach basis, specified time and place for pick-up/drop-off is strictly observed. LARELEKA Travel and Tourswill not be held liable for missed services due to failure to comply with the specified schedule/meeting point.

And if the airline reschedules or delays a flight for any reason outside the specified time or place for pick-up and drop-off, no free private transferswill be arranged since flight changes by the airline partner is beyond our control. Airport transfers will be on own arrangement.

TRAVEL ITINERARY

Itineraries are always subject to change without prior notice which may be brought about by force majeure, government mandated changes, weather conditions, flight changes,and the like. LARELEKA Travel and Tours is not responsible for any last-minute itinerary change/revision impulse by the tour operator for whatever reason they may have.

Sightseeing tours, Recreational Park visit and/or Famous Landmarks/Tourist Spot visits are provided by a separate service provider. In the event that a Tour operator iscancelling a portion of your Travel Package, we will, at your request, try to obtain alternative arrangements, however, we will not be responsible for the performance of the Travel Supplier and/or for the reimbursement of money paid by you (and/or any incidental or consequential or other damages) if the Travel Supplier fails to perform its obligations. We accept no responsibility for information supplied to us by third parties.

During local or national holidays or special events, peak seasons, on Sundays, and during religious occasions, certain facilities such as museums, churches,restaurants, sightseeing tours, hotels, and shopping may be limited or not available. Alternatives will be offered whenever possible. LARELEKA Travel and Tours cannot be held responsible for any closures, necessary itinerary changes or curtails for any reason.

Tours are conducted based on group arrangements thus specified time and place for pick-up/drop-off is strictly observed and delays may be experienced unlessstated otherwise.

WARRANTIES, DISCLAIMERS AND LIMITATION OF LIABILITY

For the avoidance of doubt, references herein to “us” “we” and “our”shall also refer to our affiliates. The information, software, products, and services provided by us or our suppliers or published on our website may include inaccuracies or errors, including pricing errors. We do not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to such information that appears on our website. We expressly reserve the right to correct any pricing errors on our social media accounts, website and/or on pending reservations made under an incorrect price. In such event, if available, we will offer you the opportunity to keep your pending reservation at the correct price or we will cancel your reservation without penalty.

Any ratings for suppliers are intended only as general guidelines, and we do not guarantee the accuracy of the ratings. We make no guarantees about the availability of specificproducts and services. We make no representations about the suitability of the information, software, products, and services provided by us or contained on our social media accounts and/or website for any purpose. The inclusion or offering of any products or services by us does not constitute our endorsement or recommendation of such product or service. All such information, software, products, and services are provided “as is” without warranty of any kind. We disclaim all warranties that our social media accounts, website, its servers or any email sent from us or our suppliers are free of viruses or other harmful components. We hereby disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchant ability, fitness for a particular purpose, title, and non-infringement.

The carriers, hotels and other suppliers providing travel or other services on this website are independent contractors and not agents or employees of LARELEKA Travel andTours. We are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom. We have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond our control, and we have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority.

In no event shall we be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, your accessto, display of or use of this website or our services or with the delay or inability to access, display or use our website whether based on a theory of negligence, contract, tort, strict liability, or otherwise, and even if we have been advised of the possibility of such damages.

If, despite the limitation above, we are found liable for any loss or damage which arises out of or in anyway connected with any of the occurrences described above, then our liabilitywill in no event exceed, in the aggregate, the greater of (a) the service fees you paid to us in connection with such transaction(s) or (b) four thousand pesos.

The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specifiedin these terms is found to have failed of its essential purpose.

GENERAL

We are acting as an independent contractor and no joint venture, partnership or employment relationship exists between you and us or our Suppliers as a result of thisAgreement or your use of our social media accounts or website.

We reserve the right at any time to modify this Agreement without prior notice to you. Your continued access or use of our social media accounts, website or services signifies youracceptance of the modifications to the Agreement. You may not assign your rights or obligations under this Agreement to any third party. We may terminate this Agreement at any time for any reason, and such termination shall not affect any right to relief to which we are entitled at law or in equity.

This Agreement shall be governed by the laws of the Republic of the Philippines. If any provision of this Agreement is found to be invalid, illegal or unenforceable, theenforceability of the remaining provisions will not in any way be affected or impaired.

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2 thoughts on “Terms and Conditions

  1. Pingback: Siem Reap with Half Day City Tour – Lareleka Travel and Tours

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